Now that your organization is heavily invested in CRM and a collaborative platform such as SharePoint, it would be nice to realize a return on that investment. By now you have figured out that collaboration only works when the right people connect and the ability to determine who the right people are doesn’t come out of the box with the collaborative platform. If you’re in a sizeable organization with disparate locations and missions, knowing all things about all knowledge workers is not likely and the information you do have on most is probably stale.
Solution: software that develops an understanding for each knowledge workers as they conduct their daily duties. To be effective, you would need to consider all user content that is created or consumed, searches conducted and results that are viewed. Next, to ensure enterprise -wide user adoption, the solution would not require any manual entry or additional responsibilities outside of the KW’s primary duties.
Where is the productivity increase? The software needs to dynamically push relevant documents, and more importantly PEOPLE who can collaborate, to a landing page where the KW can instantly find them without conducting a search. Research conducted by Ford and AIIM indicate that up to 25% of a knowledge worker’s time is spent reviewing and culling through nonproductive information. Let’s just say that because both relevant information and people that matter are pushed to the knowledge worker alleviating the need to search for it, that you can cut that number to 10% of the KW’s time being wasted. For every $100k in wages, that eliminates $10,000 currently being paid to KW’s for nonproductive time.
These productivity increases cross all verticals where research, analysis and high level knowledge worker activities are conducted; and the savings are real. Bringing a new product to market faster, eliminating the recreation of an engineering project and catching bad guys quicker are all possible today by adding DiscoverPoint software to your environment. Discover Technologies offers this and other enterprise-class knowledge management solutions to organizations that understand the value of effective collaboration.