Two primary types of capabilities are required to meet the needs of Correspondence Tracking and Task Management (CT&TM) by the DoD. These include Digital Process Automation (DPA) and content creation and collaboration. DPA, an evolution of Business Process Management (BPM), enables a predefined process to be automated, routing information to the right person at each stage of the process. In large organizations, the rigid nature of DPA and BPM process implementations does not scale well when applied to manage dynamic/ad-hoc processes. Unlike DPA workflows, collaborative content creation is predominantly ad-hoc in nature, as most task originators do not know the individual to which a task will eventually be assigned. Rather, enterprise tasks are typically assigned to an organization and are then delegated down the chain of command to an individual action officer (AO). Then, for tasks that work their way down to an AO, there is often the need for a Task Response to be review as it goes back up the chain. Consistent reporting across these dynamic scenarios is challenging.
An effective Tasker solution empowers leaders to manage their people, workloads, and track the status of work as is moves through the organization. In addition, an effective solution makes it easier to issue, assign, execute, and review tasks and track correspondence and content.
DiscoverTasker is a great solution to the Tasker problem. DiscoverTasker is an application which is built upon and leverages the award-winning enterprise-class ServiceNow Platform to address the ad-hoc nature of Correspondence Tracking and Task Management. It enables enterprises to easily and securely assign tasks across all levels and roles of an organization, with visibility, accountability, and scalability. DiscoverTasker establishes a transparent system of engagement between task assigners and assignees that increases efficiency and provides individual task insight. As a result, DiscoverTasker facilitates more effective and efficient decision-making and task fulfillment.
DiscoverTasker’s capabilities were designed to satisfy the requirements of the DoD and or larger enterprises. It addresses a complex set of needs including task initiation, task assignment, task tracking and reporting, data management, user management, ad-hoc workflow flexibility, web-based end-user design abilities, mobile user experience and easy enterprise deployment. Capabilities and features include:
DiscoverTasker’s differentiation over other Tasker systems include 1) allowing Action Officers to build processes through configuration with no code required, 2) enabling modification of process flows directly in the Tasker system, not in requirements documents and Visio diagrams, and 3) the ability to immediately apply changes to running processes in the Tasker system, without having wait for the workflow to be modified, deployed and new instances to matriculate through the system.
In conclusion, the features and capabilities of DiscoverTasker built on ServiceNow offer a unique opportunity to modernize task management.